Recent Posts

Why a Restoration-Focused Approach Matters | SERVPRO® of North Kenner, Harahan & Lakeview

10/16/2020 (Permalink)

Experiencing an event that causes damage to your home, such as a fire or severe storm, can be a quite frightening thing to endure. The emotional trauma associated with these events is serious and can impact your family severely and for a long period of time. While working to recover while dealing with these emotional impacts is not an easy process, but it will be extremely helpful to your healing.

Recovering quickly and being able to reclaim your home can go a long way toward the healing process, and choosing the right restoration company can help you do so. When you work with us, you can not only be certain we will respond quickly, but you can also be sure that we will restore everything we are able to and only suggest replacement as a last resort.

Why We Focus on Restoration Instead of Replacement of Items

We can help you save money on your insurance. Because of homeowners policies, many types of household damage will be covered if you file a claim—but these claims can be expensive. Because we focus on restoring clients’ items instead of replacing them, we can often reduce the cost of your claim with insurance and keep your premium lower.

We can protect your sentimental items. Safety is obviously the most important thing to prioritize after a traumatic event, but there is also value in the things inside your home that can’t be monetized. Objects such as family photos and heirlooms could never be replaced, which is why we equip ourselves with the most advanced restoration technology possible to salvage these items whenever we can.

We make sure your home feels like home again. Having to be away from your home due to damage is disheartening, but when you return home, there is nothing better. Because we will keep all your belongings in the home when possible, you can immediately feel like your house is your home again upon your return.

If you have damages and are feeling overwhelmed, we are here to help. You can call us as soon as you need to in order to begin the restoration process. Contact us today to learn more.

COVID-19 Proofing your Kenner, Harahan, & Lakeview Business

10/8/2020 (Permalink)

Not every business gets the luxury of working from home during the COVID-19 Pandemic, especially if your business thrives on customers. Routine cleaning of your business is essential to limiting guests, and employees to exposure. Follow these tips to sanitize your space!

Start by educating workers, and developing policies for worker protection. This can include enforcing masks, and having a policy if workers start to feel ill. When cleaning your establishment, wear disposable gloves and start with plain soap and water and then use a disinfectant. Soap and water will reduce the number of germs and following with disinfectant will kill germs. Make sure to focus on high-touch surfaces. These include but are not limited to: 

  • Tables
  • Doorknobs
  • Light switches 
  • Countertops
  • Handles
  • Desks
  • Phones
  • Keyboards
  • Toilets
  • Faucets
  • Sinks

If an employee or customer has tested positive for COVID-19 it is best to let the professionals take care of the sanitizing. SERVPRO® of North Kenner, Harahan, & Lakeview offers a defensive pathogen cleaning program, that goes way beyond standard janitorial cleaning practices. We will tailor the program based on the need of your facility and use an EPA- Approved Hospital-Grade solution to decontaminate. Once completed you can be sure your business is Certified: SERVPRO® Cleaned. You will get a Certified: SERVPRO® Cleaned shield to place in your front window to let employees and customers know your business is committed to keeping everyone safe and comfortable.

If you are interested in our commercial cleaning services or want to learn more about our CDC complement Certified: SERVPRO® Cleaned program, contact us!  

Ensure Your Home Does Not Have Hidden Water Damage | SERVPRO® of North Kenner, Harahan, & Lakeview

9/23/2020 (Permalink)

Many things can cause issues for homeowners, but water damage brings a whole host of unique concerns when it occurs. The cosmetic issues can be frustrating, but they are not the worst part—serious structural issues can arise from water damage going untreated over time, hurting the overall integrity of your home.

An at-home moisture damage check is not a difficult thing to do and can easily be made part of your routine home maintenance to keep problems at bay. This will give you the benefit of catching any issues early, which can significantly reduce the headache and the insurance claim costs associated with water damage.

Make a Water Damage Check Part of Your Routine Maintenance

Inspect your walls and ceilings. Walls tend to hide leaks rather well, but if you look closely at your drywall, you can often find evidence that they are there. Small things like discolored areas, paint that is peeling or soft spots might be indicative of a hidden leak that you should have a professional check out ASAP.

Don’t forget to look down. It is not uncommon for water to pool at the lowest point of a room, and it can easily soak into your subfloor without you ever realizing it. If your floors become warped, wavy or buckled, it might indicate that there is a moisture issue with the subfloor underneath that you are not able to see.

Inspect your roof. Keeping your roof in good shape is one of the best preventative things you can do in regards to water damage. Checking out your roof with binoculars on a nice day will tell you quite a lot about its condition. Additionally, checking your gutters during the next rain shower is wise, as it will alert you quickly to any drainage issues that could be starting.

Pay close attention to the basement. Having a basement with moisture in it was once a given, but now we better understand just how detrimental letting moisture sit in the basement can be. If you notice any signs of water working its way in, such as staining of the concrete or the smell of mold, it is best to have it professionally assessed.

If you have water damage anywhere in your home, we are here to help. You can contact us at any hour to learn more about our services or to report damages. Get in touch today to speak with a water damage restoration expert.

Our Most Practical Fire Safety Tips | SERVPRO® of North Kenner, Harahan & Lakeview

9/13/2020 (Permalink)

White fire alarm being tested by a person If you experience any property damage due to a fire, we are here to help. Contact SERVPRO of North Kenner, Harahan & Lakeview to learn more.

Experiencing a house fire is a terrifying experience, but for many of us, it is something we do not think about until it is too late. When a fire starts, it often only takes 30 seconds for the flames to begin spreading—which is why we highly recommend prevention as your first line of defense.

Preventing a fire and ensuring you are safe if one does start is easier than you may initially think. Good fire safety habits go a long way, and with our most practical fire safety tips, you can ensure you are doing everything you can to keep your household safe.

How Can I Ensure I Am Doing What I Can to Prevent Fires?

Check your smoke detectors. Any time you want to boost the fire safety efforts you are taking around the house, starting with the smoke detectors is key. Ensuring you have enough, that they are working, and that you are testing the batteries and replacing them on schedule is so important, as this will alert you any time there is a chance a fire has started.

Create a fire escape plan. Having and practicing your fire escape plan is key for ensuring your family will be safe should the smoke alarms sound. It should only take two minutes to escape your home, there should be two exits in every room and there should be a designated meeting spot for everyone to reconvene outside the home as you wait for help to arrive.

Limit your fire risks. Good habits around the house can go a long way in preventing fires from starting. Not leaving candles or other open flames unattended, cleaning your dryer’s lint tray after every load and practicing electrical safety are all important steps toward fire prevention that you can implement into your day to day activities.

Keep a fire extinguisher handy. While you should only use a fire extinguisher when it is safe to do so, making sure that you have one handy should the need arise is recommended. Whenever you are doing a higher-risk activity, such as dealing with chemicals or cooking, keeping a fire extinguisher nearby and knowing how to use it can prevent serious damages from occurring.

If your home is damaged by a house fire, we are here to help. Our expert fire restoration technicians are here 247 to spring into action as soon as you call. Contact us at any hour to report your damage and receive a quick response.

Keeping Children Safe During a House Fire

9/2/2020 (Permalink)

House fires are devastating and everyone in the home should be prepared in the event it happens. When a fire breaks out, children in the home are most at risk, so it is extremely important to teach them fire safety. 

To start, every level of your home should be equipped with a smoke alarm. Once a month check to make sure each alarm is working and if you hear a chirping sound that means the batteries need to be replaced. Make sure your child knows exactly what the fire alarm sounds like so once they hear it, they know to start their fire evacuation plan.

Your fire plan should include a layout of your home and where the closest exit is to each area of the house. Mixing serious topics with play is a great way to teach your kid their escape route. Play a firefighter game to have them exit the home, or switch the lyrics to their favorite song to explain how to escape. 

When children are escaping make sure they understand there will be thick, dark smoke and visibility will be low. Teach kids never to touch door handles with their bare palms as they might get burnt. Teach them to crawl through the home to get to the exit and once they get out to stay out. 

Make sure children know where they can go to once they exit the home. If you have a yard, plant a tree away from the home in your together as a signifier as the meeting spot. Instill in your children that if they catch on fire to stop, drop, and roll. 


By following these tips you are ensuring the safety of your child and giving you peace of mind that everyone in your family is properly educated on fire safety. If your home suffers fire damage, call SERVPRO® of Kenner, Harahan, & Lakeview to mitigate and restore your home back to its pre-fire condition.

Preventing Mold Growth in your North Kenner, Harahan, & Lakeview Business

8/27/2020 (Permalink)

Finding mold in your home can be stressful, but finding it in your business where employees and customers can be exposed is a concern that needs to be addressed immediately. Because some people are more sensitive to mold than others, as a business owner you may not notice it right away. However, those that are sensitive, can experience various health effects. 

How to Prevent Mold Growth in the Workplace

  • Fix water leaks - Any known water leaks on the inside or outside of the building should be dealt with immediately to prevent moisture. 
  • Use a dehumidifier - Your building’s humidity must always be kept at 50% or less. We recommend installing a commercial dehumidifier. 
  • Ensure proper ventilation - Keep your air vents and air filters clean and free of debris to allow for adequate ventilation. 
  • Deal with flooding immediately- If your business floods, do not let the water sit for more than 48 hours.

Common Types of Mold

Mold comes in many forms but these types are the most common to look out for.

What to Do If You See Mold: 

Always use gloves when dealing with mold, and always remove gloves after touching mold as you can accidentally transmit mold to other parts of the body. You should use a respirator mask and eye protection to avoid inhaling mold spores and getting it in your eyes. It is best to contact a trained professional to assess mold. Once the mold has been assessed SERVPRO® of North Kenner, Harahan, & Lakeview will come in and contain the infestation through the remediation process 24/7/365. Call your local SERVPRO® of North Kenner, Harahan, & Lakeview at (504) 468-3046 to ensure your mold infestation is dealt with professionally and carefully. 

Signs of a Water Damaged Ceiling

8/25/2020 (Permalink)

A water damaged ceiling is unsightly and dangerous. Before you can repair the ceiling you must locate the issue that is causing the water damage first. If you repair the ceiling without fixing any underlying issues you are asking for a repeat situation. If you plan to locate the source of the problem yourself, be sure to shut off the electricity and water flow in your home.

Telltale Signs of Water Damage

“Sweat” stains - If it looks like there is a darker shade of your paint on your ceiling, you most likely have the start of a water leak. This causes a sweat-like appearance on your ceiling and you should take action before it gets worse.

Water stains - Usually brown in color, water stains mean there is a leak or there was a leak. Regardless of how big or small, the water stain is, the leak should be located and stopped. Water stains will usually happen from a leaky roof, overflowing of sinks, tubs, and toilets on the second floor, and cracked pipes.

Ceiling Bubbles - If you notice your ceiling swelling or bubbling, there is a buildup of moisture in the drywall. If this is not taken care of the ceiling can collapse, causing a dangerous and messy situation. It may seem like a good idea to poke the bubble, but there can be more water than expected, so it is best to let the professionals take care of it. 

Mold Growth: If you see mold, you can be sure you have water damage, which is why it must be addressed immediately. Mold is extremely dangerous and within 48 hours it can grow and spread, to other parts of the home. 

While you wait for SERVPRO® of North Kenner, Harahan, & Lakeview to arrive to mitigate and restore your water damaged home, you can read our process for mitigation here.

How To Flush Your Hot Water Heater Like a (SERV) Pro!

8/25/2020 (Permalink)

Flushing the water heater in your North Kenner, Harahan, & Lakeview home might be something you have never thought of. But like most household appliances, it too can accumulate mineral deposits and sediments that can stop your heater from running efficiently. It is recommended to flush your water heater once a year to ensure debris does not corrode your heater and to maintain optimal hot water temperature.  

There are two types of water heaters: gas and electric. The main difference is whether you will be turning off the gas or electricity supply before you begin flushing. After turning off the power source, you must turn off your heater’s supply of water by shutting off the cold water valve. It is best to wait overnight so you can be sure the water isn’t hot, but if you can’t wait then use caution when flushing.

The next step is to turn on the hot water elsewhere in the home, such as a sink or tub. This will prevent a vacuum from forming as the tank drains. Now you are ready to start draining your heater.

You can control where the water goes by connecting a hose to the drain valve at the bottom of your heater. Place the hose in a bucket or where you can safely dispose of the water. Open the pressure relief valve near the top of your water heater and watch the water drain from your heater. Once it is empty, reopen the cold water valve at the top of your tank and then shut it off again to get any lasting sediments that did not get flushed from the first round.

After the water starts to run clear and is sediment-free, you should close the drain valve and turn the water supply line back on. The water from the sink or tub you have running should start to smoothly exit the faucet, and that is how you know the air has been pushed out. You can turn the gas or electric back on to let the water heater begin to heat back up. 

If you are experiencing problems with your water pressure, or temperature in your tank you should contact a professional in the North Kenner, Harahan, & Lakeview area. Hot water heaters are extremely important to keep your home functioning. Take care of it, and it can save you time and money in the future! 

Never Be Caught Off Guard by a Severe Thunderstorm | SERVPRO® of North Kenner, Harahan & Lakeview

8/24/2020 (Permalink)

Because the severity of thunderstorms can range from mild to extreme, it can be difficult to assess the threat level until the storm is actively occurring—which means it will be too late to take too many precautions.

That is why we advise people to be prepared across the board. Making sure you have done everything you can to prepare for severe weather will ensure you are as safe as possible during any storm, so your home and family can be protected.

Do Everything You Can to Prepare for Severe Weather

Prepare your home as much as possible. It can be difficult to anticipate all the types of damage that severe weather can cause, but a few options homeowners have are trimming back any errant branches from surrounding trees, securing patio furniture, and considering a generator install in case the power goes out.

Create a family communications plan. Because many families are often on the go, it might be rare that you are all home at one time—which is especially frightening during severe weather. Make sure you have a plan for how to get in touch with one another so you can check in and make sure everyone is safe regardless of where they are located, and be sure family members who are at home know to head to the designated shelter zone.

Make sure your emergency kit is stocked. Keeping an emergency kit stocked and ready is the first step of preparedness for any scenario, severe weather included. Be sure you pack it with everything you and your family members might need, both, while you are sheltering from an active storm and in the aftermath in case access to resources, becomes limited.

Consider getting a weather radio. Because of how the way we communicate and receive information has changed, many of us do not have solutions other than our phones to get alerts. However, if your phone battery dies and the power is out, it is important to still have a way to receive important updates about a storm. We recommend everyone have a weather radio that is powered manually or with replaceable batteries so you can stay informed.

If your home is damaged by a storm, you can depend on us to take care of any damages. Contact us at any hour to report damage and receive a rapid response.

What to Expect When you Call SERVPRO® of North Kenner, Harahan, & Lakeview After a Fire

8/21/2020 (Permalink)

When it comes to restoring or replacing your home’s contents after a fire, the first 48 hours are extremely crucial. SERVPRO® of Kenner, Harahan, & Lakeview understands this timeframe is important and will show up to help with fire, smoke, soot, and any contents remediation your home may need.

The restoration process cannot begin until you call us. Our representatives will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Once on the scene, our technicians will inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. Because so much water is used to put out the fire, we must begin to dry the property with our dehumidifiers and air movers. We then can use our equipment to remove smoke and soot from all areas of the home. We are also able to remove the contents of your home and keep it safe at our facility while the mitigation is in process. To maintain security and protect against further damage, our team will board up any missing windows and place tarps over damaged roofs. 

Once the home is free of debris, water, and smoke we can start to clean up and sanitize the property. For items that can be restored, we can remove odor and bring it back to pre-fire condition. After these steps, the restoration process can begin and you can get your home and life back to normal. We will walk through your home to make sure everything is up to your standards and you are completely satisfied.