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House Fire Season? Not When It's Your House!

7/18/2017 (Permalink)

Fire Damage House Fire Season?  Not When It's Your House! This fire started in the overnight hours. The family had established escape routes so all adults and children escaped unharmed.

We often hear about a particular time of the year as being the “season for house fires,” meaning house fire disasters are on the rise from that month forward. It is usually associated with colder weather when we start to use more home heating. When it comes to your home, however, there is no “season” for a fire. It can strike at any time. The sad fact is that 2,500 people will be killed in fires over the next year. 13,000 people will suffer serious injuries related to fires and the loss of property – in terms of real dollars – will be more than $7 Billion!

SERVPRO® of North Kenner, Harahan & Lakeview provides expert restoration services if you have experienced a house fire. If that is your situation now, please call (504) 468-3046 so we can begin restoring your home. The residue left from a fire, known as soot, presents hidden dangers if not properly removed from your home and your possessions. Soot is acidic in nature and within hours to days, it will begin to decay or even destroy whatever surface it comes in contact with.

Our homes are a collection of different types of materials, all of which represent unique risks once they have been exposed to the heat from a fire. The structure itself is composed of wood and sheetrock. Electrical wiring is wrapped with plastics and rubber. Insulation is found in attics and behind walls. Floors are made of wooden materials that have been coated with chemicals to preserve their beauty, or covered with synthetic materials found in carpets. Each presents its own set of risks. The water used to extinguish the fire also presents a different set of problems for furniture and personal belongings left on floors.

SERVPRO® of North Kenner, Harahan & Lakeview technicians are trained to determine what can be salvaged and what needs to be discarded. Each home contains items of sentimental value like pictures and heirlooms. Until help arrives, pictures need to be removed from glass frames as quickly as possible so they can dry unless they have become stuck to the glass. Valuable items like jewelry, weapons, ammunition, financial papers and other personal items should be removed from the home for safe keeping.

Our restoration specialists treat the damaged contents of your home with the utmost respect and care. Once cleaned and restored, we will safely store your property until your home is ready for your return. Our job is to make your loss “Like it never even happened.” 

We have helped hundreds of families recover from house fire damages. Visit our website for information on how we can restore your property at

Water Damage: The Science of Drying - Part II

7/18/2017 (Permalink)

Water Damage Water Damage:  The Science of Drying - Part II A Hygrometer reads humidity levels providing important information when answering “Is It Drying,” and “Is It Dry.”

When the expert water technicians from SERVPRO® of North Kenner, Harahan & Lakeview begin drying your home after a water disaster, we have already answered two very important questions:  “What is Wet” and “How Wet Is It.” We have discussed these questions in an earlier post.  The answers to those questions allow us to develop a specific plan of action to begin the drying process.  That plan tells us how much temporary drying equipment is needed in the affected areas and where that equipment needs to be installed.  

Once drying equipment is installed and operating, the next phase of drying your home begins.  Like the initial assessment, there are two questions that must be properly answered before our job is complete.  Those questions are, “Is It Drying?” and “Is It Dry?”

Under ideal circumstances, drying your home can take several days.  The different materials impacted by water damage in your home have unique drying characteristics.  The metering equipment that tells us what is wet also tells us how much these materials have dried.  Proper drying techniques include temperature management, air movement and dehumidification.  Temperature (heat) brings moisture to the surface.  Air movement removes (evaporates) moisture from the surface.  Dehumidification removes the evaporated moisture from the air while supplying a sufficient amount of dry heated air to keep the cycle going.  This on-going process lets us answer the question, “Is It Drying.”

The final question, “Is It Dry,” is answered when moisture and other measurements taken from the areas initially impacted by the water damage closely match the readings from areas that remained dry.  In our initial assessment, and throughout the drying process, we take moisture measurements from an area within your home that was unaffected by the water leak and use those measurements as our “drying standard.”  In its simplest terms, when our wet-area measurements closely match the dry-area measurements, we can conclude your home is dry.

At SERVPRO® of North Kenner, Harahan & Lakeview, we provide emergency water disaster services for the greater New Orleans area.  These are the questions we know how to answer to get your home dry and keep your environment safe.  We are available 24 hours a day, seven days a week by calling (504) 468-3046.  We know how to properly assess water damages and develop and execute a plan of action in our efforts to make your loss “Like it never even happened.”

Smoke Damage is as Dangerous as Fire Damage

7/18/2017 (Permalink)

Fire Damage Smoke Damage is as Dangerous as Fire Damage Smoke damage caused extensive damage in this room, even though the actual fire was several rooms away.

In a typical house fire, more damage is caused by smoke than by the actual flames.  During a fire, the materials that burn produce toxic smoke that is actually filled with microscopic particles known as soot.  These tiny particles become charged from the extreme heat and migrate to cooler air found in other parts of the house.  Because this smoke is often extremely hot, it can cause additional damage away from the actual source of the fire by melting plastics, scorching fabrics and textiles and spreading toxic gasses that will literally kill any living thing in its path.  That’s why smoke alarms throughout your home are critical to saving lives.

The Department of Homeland Security says, “In less than 30 seconds a small flame can get completely out of control and turn into a major fire. It only takes minutes for thick black smoke to fill a house or for it to be engulfed in flames. Most deadly fires occur in the home when people are asleep. If you wake up to a fire, you won't have time to grab valuables because fire spreads too quickly and the smoke is too thick. There is only time to escape.”

At SERVPRO® of North Kenner, Harahan & Lakeview, our trained specialists know how to restore your belongings after a house fire.  We hope you never need our services but if you do, we will help you determine what can be restored and what needs to be replaced.  Restoring smoke and fire damaged items costs less than replacing them.  Having your belongings restored, especially items of sentimental value, helps most families recover from the trauma of a fire more quickly than otherwise possible.

Again, we hope you never need these expert services but if you do, call us at (504) 408-3046 or visit us on the web at  

SERVPRO® of North Kenner, Harahan & Lakeview Assists with St. John the Baptist Parish Clean-Up after February Tornado

2/25/2016 (Permalink)

Storm Damage SERVPRO® of North Kenner, Harahan & Lakeview Assists with St. John the Baptist Parish Clean-Up after February Tornado SERVPRO® of North Kenner, Harahan & Lakeview storm team on site at Place Debourg Senior Living Apartments

SERVPRO® of North Kenner, Harahan & Lakeview crews responded in full force to help residents of St. John the Baptist Parish residents recover from the February 23, 2016 tornado damage.  Special attention was given to residents of Place Dubourg Senior Living Apartments after high winds damaged part of the roof of the five-story complex, exposing upper levels to heavy rain, debris and strong winds.  Place Debourg, part of the housing agency of the Archdiocese of New Orleans, provides apartment living for senior citizens and people with disabilities in need of accessible housing.  

Damage across St. John the Baptist Parish and surrounding areas was extensive.  With SERVPRO® of North Kenner, Harahan & Lakeview’s extensive storm damage response experiences, our team went into a rapid reaction position to mitigate the damages, protect exposed areas and initiate the critical job of drying the impacted areas.  As a member of SERVPRO's elite Disaster Recovery Team, SERVPRO® of North Kenner, Harahan & Lakeview has the experience and resources to manage any size disaster that strikes our area.

This is our home and the families impacted by the tornado damage are our neighbors.  We are here to help 24 hours a day, seven days a week by calling (504) 468-3046.